SHIPPING AND RETURNS POLICY

Shipping And Returns Policy

RETURN, REFUND AND EXCHANGE TERMS

We know that sometimes mistakes happen and you need to return an item. If you’ve purchased a product directly through our website, you can return it to us for a full refund or exchange within 3 days of delivery, refund will be processed once we received the actual item. If you purchased your product somewhere else (like Amazon or eBay), please contact the seller directly to return your item.

 

We ship all our orders every next working day, all our orders have express shipping free by default.

In international order you may have to pay shipping charges separately which depends on actual basis 

In most cases, we will cross-ship guarantee replacements for defective parts and tools. This simply means that we will send you a replacement item and we expect to receive the defective item back.

In some cases, we may require you to ship the failed item back to us before we send your replacement.

We will send you the necessary details for your return shipment - please note that you will be responsible for any return shipping costs. If you’re returning your product because you’ve changed your mind, you need to make sure that it hasn’t been used and is still in its original packaging. Unfortunately, we can’t accept returns for any items which have been personalised, customised or modified specifically for you. Please also wrap your package carefully so it doesn’t get damaged in the returns process, as we won’t be able to exchange or refund damaged products. 

 

 Tracking Notifications

Upon dispatch, customers will receive a tracking link to the registered email id from which they will be able to follow the progress of their shipment based on the latest updates made available by our courier partner.
The tracking ID will also be available under the order details in the Account.
Please allow 24 hrs for the tracking details to be updated by our courier partner once the order is picked up for shipping.

5. Order(s) Lost/Tempred in Transit

* If you find an order tampered Do Not accept the delivery.

* If the order(s) has been delivered without you being present, please contact our customer support by raising a TICKET with adequate details and we will definitely look into the issue.

* If the order(s) has been lost in-transit , please contact our customer support by raising a TICKET and we will conduct an internal probe with our courier partner on the same.

We will process a refund or replacement as soon as the courier partner has completed their investigation into the claim under both circumstances.

 Cancellations

Cancellation of orders can be requested before the order is dispatched from us. For cancellation requests kindly raise a TICKET from your Quantum E-Life Account.
Cancellation requests can’t be processed once the order is dispatched from us.

Marked Delivered but Not Delivered

Under any instance if the order has been marked delivered by our courier partner and has not been delivered, the issue has to be raised within 24 hrs with us by raising a TICKET from your Quantum E-Life Account. We will accordingly get in touch with our courier partner and resolve the issue at the earliest possible.

Customer Support

For all support related queries/issues, please raise a TICKET from your Quantum E-Life Account. We will respond to your ticket within 48 hrs of receiving the same or Directly reach us on WhatsApp for instant Support.